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1st Line Service Desk Engineer

Location:

Head Quarter

Salary:

18000.00 to 20000.00 GBP per Year

Discipline:

Job Type:

Permanent

Contact:

Loren Mann

Reference:

JO0000009884 Quick Apply Now!

1st Line Service Desk Engineer
This is an opportunity for a dynamic service desk engineer to join a fast growing IT managed service provider. The role will be working within their Service Desk, working on tickets and assisting customers directly.
This is mainly office based for the initial period but with scope to work on site and due to expected growth within the business a suitable candidate will progress into full 2nd line, 3rd line and project work in the future.
The business is looking for the right person and this can be throughout the 1st and 2nd line support range.
The Company
Our client have been a Managed Service Provider of ICT solutions since 2003. Their expertise lies within IT support, bespoke software development and telecommunication solutions, for small and medium businesses.
Their team of technical engineers provide IT support whenever our clients need it. All of their clients, big and small, enjoy the same great service, which is what keeps them coming back.
They are renowned for going beyond their customers’ expectation and really delighting them. It’s their mission to provide solutions with impeccable service that make a significant difference to operational efficiency and service levels, which ultimately help drive down costs and increase revenues.
This role is specific to IT services, but they are also a telecoms and software development business.

You’ll need experience in…
?Resolving customer issues via a ticketing system.
?Working to SLAs.
?Networking and network devices such as Cisco or HP.
?Switching, routing, firewalls preferably Cisco Meraki.
?Windows Server 2008/2012/2016
?Windows 10/8.1/7
?Office 365
?VMware (desirable)
?TCP/IP, LAN, WAN, VPNs
?You must have…
?Two years’ experience working in end-user support.
?Excellent customer service skills.
?High level of interpersonal skills.
?An ability to accurately triage technical requests.
?A valid UK driving licence

Benefits
?Pension
?Commission
?Childcare
?Free food Quarterly-we have restaurants that come in and cook our employees dinners.
?Company holiday-in October we should be going Marbella or Amsterdam.

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