2nd Line Support Engineer
Salary:19000.00 to 25000.00 GBP per Year
Reference:JO0000010026 Quick Apply Now!
Job Summary – 2nd Line Support Engineer
This is a fantastic opportunity to join a growing and friendly IT Support Company based in Leeds who have been established for 12 years’.
On a day to day basis you will be mostly office based and responsible for providing 1st and 2nd line support via the helpdesk, however some tickets may require site presence, so a driving license and mode of transport is crucial. Most of our customers are within a 50-mile radius of our HQ.
The successful applicant must have excellent communication skills and act in a polite and professional manner at all times. You will have a minimum of 3 years’ experience working in a problem-solving role covering the below key experience topics. Although we promote self-learning and ownership of difficult tickets the successful candidate must also be able to identify when escalation to a 3rd line engineer is necessary so other customers aren’t kept waiting.
The ideal candidate would have extensive knowledge covering all points below, but we would also invite for interview applicants that cover a majority but not all.
·Remote/Desktop Support to end users – print / logon / internet / email issues etc.
·PC/Server/Network Infrastructure Support – network loops / reboots / repairs etc.
·Windows Server 2012-19 + Windows SBS 2011 – installing/configuring/support
·Strong Exchange skills 2007/2010/2013 – basic mail flow trouble shooting
·Dealing with 3rd parties – logging hardware warranty issues / liaising with software vendors
·Group Policy/AD/DNS/DHCP – making changes and fault finding
·Following strict Helpdesk Software procedures and keeping the clients well informed on progress
·Windows 7/8/10 + Office 2010/2013/2016
·Hyper-V/ESX/ESXi – virtual environments
·Backup technologies and AV Software – Kaseya/Veeam/Max Backup
·Hardware Firewalls and routers – understanding of IP routing and no NAT setups including VPN
·Supporting internet connectivity via an ISP – ADSL / FTTC / Leased Line etc.
·Office 365 administration
Relevant vendor qualifications; Microsoft/Citrix/VMware
Must have a full UK driving license with less than 6 points and have own transportation