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2nd Line Support Engineer




19000.00 to 25000.00 GBP per Year


Job Type:



Loren Mann


JO0000010026 Quick Apply Now!

Job Summary – 2nd Line Support Engineer
Job Role:
This is a fantastic opportunity to join a growing and friendly IT Support Company based in Leeds who have been established for 12 years’.
On a day to day basis you will be mostly office based and responsible for providing 1st and 2nd line support via the helpdesk, however some tickets may require site presence, so a driving license and mode of transport is crucial. Most of our customers are within a 50-mile radius of our HQ.
The successful applicant must have excellent communication skills and act in a polite and professional manner at all times. You will have a minimum of 3 years’ experience working in a problem-solving role covering the below key experience topics. Although we promote self-learning and ownership of difficult tickets the successful candidate must also be able to identify when escalation to a 3rd line engineer is necessary so other customers aren’t kept waiting.
Key Experience:
The ideal candidate would have extensive knowledge covering all points below, but we would also invite for interview applicants that cover a majority but not all.
·Remote/Desktop Support to end users – print / logon / internet / email issues etc.
·PC/Server/Network Infrastructure Support – network loops / reboots / repairs etc.
·Windows Server 2012-19 + Windows SBS 2011 – installing/configuring/support
·Strong Exchange skills 2007/2010/2013 – basic mail flow trouble shooting
·Dealing with 3rd parties – logging hardware warranty issues / liaising with software vendors
·Group Policy/AD/DNS/DHCP – making changes and fault finding
·Following strict Helpdesk Software procedures and keeping the clients well informed on progress
·Windows 7/8/10 + Office 2010/2013/2016
·Hyper-V/ESX/ESXi – virtual environments
·Backup technologies and AV Software – Kaseya/Veeam/Max Backup
·Hardware Firewalls and routers – understanding of IP routing and no NAT setups including VPN
·Supporting internet connectivity via an ISP – ADSL / FTTC / Leased Line etc.
·Office 365 administration
Relevant vendor qualifications; Microsoft/Citrix/VMware
Must have a full UK driving license with less than 6 points and have own transportation

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