Account Manager

Position: Account Manager
Reporting to: Commercial Director

 
Our client
 
Our client are a leading IT services and solutions provider who have been established for 18 years’.  They specialise in aligning their clients IT infrastructure with their commercial objectives to support the growth of their business.  They bring enterprise level solutions to mid-market and growing businesses, providing a business-centric approach to IT support, aligning IT strategy to business goals.
 
 
The Role
 
Our Account Manager will be our clients and customer’s internal voice, championing their cause and needs, whilst being an ambassador within our customer’s organisation.  
The Account Manager will be responsible for driving our relationship with our clients, by understanding our clients business and needs and aligning our services to our clients’ requirements.
 
 
 
The Responsibilities:
 
·Develop and maintain commercial strong relationships with key contacts at all assigned accounts.
·Develop a thorough understanding of the commercial arrangements with all assigned accounts.
·Responsible for managing customer relationships through regular executive communication, stakeholder management and customer meetings.
·Responsible for developing and enhancing the strategic relationship with the customer on a medium to long term basis through regular executive communication and strategic account development.
·Develop and maintain strong relationships with the internal delivery teams.
·Champion the customer’s requirement within the Company to ensure their voice is heard.
·Assist with, and coordinate, the creation of bespoke annual customer account plans to maximise the share of spend at all assigned accounts.
·Assist and coordinate the contract renewal process to help deliver client retention.
·Manage the service review and customer reporting process for all assigned accounts, which includes reviewing reports and presenting relevant analysis and insight.
·Act as the main point of contact for all non-technical customer enquiries, whilst coordinating internal resources, and deliver a prompt response and resolution.
·Manage the internal account review and reporting processes for all assigned accounts, which will include analysis on profitability and upsell opportunities.
·Participate in service transition activities from sales to delivery to ensure customers’ expectations are managed effectively throughout the transition process.
·Develop account plans to deliver margin growth within your account base and maximise upsell opportunities.
·Work alongside the technology partner team in order to develop opportunities and improve close periods
·Meet all targets and KPI’s, and which includes providing accurate revenue and margin forecasts.
·Participate in sales marketing campaigns and events to raise the Company’s profile in the market to establish the business as a strategic long-term partner for our clients and customers.
·Support your colleagues and management with the delivery of the overall sales and account management plan.
 
 
Your Background & Skills:
 
·Current or recent B2B client services / account management experience, ideally in a managed service provider, but this sector experience is not essential.
·Articulate and comfortable with presenting reports and information to customer.
·Numerate and comfortable with discussing pricing and financial data with customers.
·Demonstrable experience with working independently and to tight deadlines.
·Energetic and positive individual who strives to deliver a fantastic customer experience.
·Ability to identify and adjust accordingly your communication/presentation style to reflect the requirements of the recipient.
·As an individual you’ll need to be numerate, articulate, adept at developing new relationships, and willing to go over and beyond for the customer when it is required.
·As a company we’ll support you by giving you training on our portfolio of systems and services, to ensure you have the best chance of success. However, we do expect and want you to take an interest in the technology we use so you can proactively bring solutions to our customers.