L3 Systems Engineer
Salary:38000.00 to 45000.00 GBP per Year
Discipline:IT Support, Networking & Infrastructure
Reference:JO0000010195 Quick Apply Now!
Job Title – Level 3 – Systems Engineer
We are looking for an experienced, hands-on Systems Engineer to join our clients growing team in London.? Working within the support team in a fast-paced Managed Services and projects environment, you will be acting as a key point of technical escalation and authority within the team, providing in-depth technical resolution to complex issues across our valued customer base. The successful candidate will be passionate about technology and demonstrate an advanced technical skillset, as well as possessing a strong customer focus and team mentoring skills.
·Providing in-depth technical support and project services to many different clients, delivering high quality solutions?with great customer satisfaction
·Troubleshooting and resolving system and networking?problems
·Configuring and optimising customer servers, systems, applications and policies
·Identifying opportunities to improve customer IT environments
·Taking Technical Lead of Major Incident resolution
·Ownership and Implementation of critical change control scenarios
·Acting as a key point of technical escalation and authority within the team
Skills & Experience
·Have extensive working knowledge of Microsoft’s technology?products at Systems Engineer level, including Azure, Office 365, Windows Server, Active Directory, Hyper-V, and System Center (ConfigMgr, OpsMgr, DPM, VMM)
·Hold an Expert Level Microsoft 365 certification
·Strong network technologies experience – Routing, Switching, DNS and Firewalls
·Possesses ITIL v3 or v4 certification and/or experience of working within this framework.
·Be able to produce and maintain detailed technical documentation
·Have stakeholder management skills, with the ability to communicate technical solutions to?different audiences
·Familiarity with Microsoft PowerShell and scripting
·Demonstrate excellent communication skills, both written and verbal
In addition, any of the following would be advantageous:
·Broad knowledge of security infrastructure
·Familiarity?with other Private and Public Cloud solutions – VMware, AWS, etc.
·Be familiar with Storage Area Networks technologies – SAN arrays and fabrics
·Microsoft, Citrix, Cisco or VMware engineer-level certifications
·Any technical consultancy experience
Primarily working from our head office in London (South Quay) – however travel may be required to client sites around London
37.5 hours per week + On-Call Cover Allowance (for issues that require L3 escalation only)
We are committed to creating great jobs for great people and provide a great benefits package.