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Resource Management / Dispatch

Location:

Bracknell, Surrey

Salary:

120.00 to 120.00 GBP per Hour

Discipline:

Job Type:

Contract

Contact:

Jake McCausland

Reference:

JO0000009729 Quick Apply Now!

Role: Resource Management / Dispatcher
Duration: 6 Months rolling contract
Location: Bracknell, Surrey
We have a fantastic opportunity for a Resource management / dispatcher to join a fast growing, dynamic cloud company.
Our customer is currently seeking a motivated individual to join their Customer Support teams in The UK (Bracknell, Surrey), supporting a growing global customer base. You shall be responsible for providing best in class support, helping to ensure that the customers have a positive experience each time they contact support.
Responsibilities:
– Workforce Management (WFM)
– Managing user schedules; Setting up, maintaining and monitoring user schedules and exceptions

Incident Dispatch:
– Receive and dispatch support incidents
– Assigning incidents to the correct functional areas and required skill sets
– Escalating with internal or external support resources and SME when necessary

In order to be successful in this role, we need someone who has the following skills and experience:

– Fluent English speaker
– Desirable WFM experience
– Documentation Skills, Data Entry Skills, Telephone Skills, Multi-tasking, Dependability, Emotional Control, Reporting Skills
– Must have the ability to learn and absorb technology quickly
– Prior experience in a Customer HUB or Customer Care function for an Enterprise Software or SaaS environment is highly desired
– The ability to communicate effectively with people at all levels
– Strong analytical and problem solving skills
– The ability to work as part of a team and on their own initiative
– Positive & Flexible attitude

To find out more please get in touch ASAP

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