Senior Manager, RPA & Intelligent Automation lead

Senior Manager, RPA & Intelligent Automation lead
Permanent
Full Time
Leeds
Contact Centre, Digital

Role Purpose
Manage a team of RPA Developers and other support roles who are responsible for maintaining existing automated processes and progressing new automation opportunities.
Lead with identifying and automating the organisations processes using Intelligent Automation (IA) including, technologies such RPA, Cognitive, Chat Bots and Voice Bots.

Key Accountabilities
·Managing the relationship with IT to deliver a stable and scalable RPA platform that is fit for purpose
·Operational accountability for the delivery of automated processes according to agreed timescales
·Prioritising process pipeline to deliver automation in a cost effective manner and against business requirements
·Managing a team of RPA Developers / Control Room Manager
·Complete Automation Assessments across all functions to identify processes suitable for Automation and lead on taking suitable processes through the Automation Development Life Cycle
·Ensure all automation development adheres to the approved Governance Model
·Lead on process re-engineering to enable automation
·Support with the development of additional automation business cases
·Ensure benefits are defined and realised in line with defined automation business cases
·Continuously improve the Automation Development Life Cycle and Governance Model

Skills and Experience

ESSENTIAL
·Strong Robotic Process Automation management experience / knowledge
·Able to influence at Executive/SLT level
·Strong Process Improvement background
·Able to develop innovate automation ideas and turn them into viable solutions
·Able to implement solutions and quickly overcome barriers to deliver tangible benefits
·Strong leadership / stakeholder management

DESIRABLE
·IT/change background
·Experience with applying Lean principles
·Strong financial acumen
·Working knowledge of latest IA technologies
·Deep Credit Card/Financial Services industry experience and proven capability of delivering in this industry

Key Relationships
·Executive/SLT
·Industry think tanks
·Automation Team
·Functional leadership across Business functions