Service Desk Specialist(s)

An exciting opportunity for Service Desk Specialists to join fast moving and forward thinking businesses across West Yorkshire which offer ‘family feel’ working environments.

The roles will be the main point of contact for end users, customers and will act as a representational face of IT for all end users who require support. Providing remote support, dealing with escalations and acting as a liaison between the 1st line, Field Service and development teams. Working closely with all departments and teams to ensure that fixes are added to the knowledge base and that the information is communicated to the rest of the Service Desk team to aid future troubleshooting, whilst being responsible for ensuring support incidents, requests and problems, inline with SLA’s.

Managed Service experience is highly desired for these roles, however, not a prerequisite.

These roles will also act as mentors to lesser experienced staff.

This is an opportunity to join amazing organisations across a variety of locations in West Yorkshire.

This role is also available on Linkedin. – https://www.linkedin.com/jobs/view/2715956034/

Apply NOW for full details.