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Technical Support Engineer




35000.00 to 55000.00 GBP per Year


Job Type:



Jake McCausland


JO0000009463 Quick Apply Now!

Job Title: Senior Technical Support Engineer
Location: Surrey

What you get to do in this role:
The Senior Technical Support Engineer is an individual contributor position within Technical Support organisation focusing on Platform Technologies. This individual will be relied upon for their superior knowledge, ability and experience in technical support. This role will be responsible for incident tracking, diagnosis, replication, troubleshooting and resolution of the most complicated and critical incidents. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies. Last but no least this individual will provide excellence in customer service to ultimately drive to completions and total resolution of each customer support issue.

In order to be successful in this role, we need someone who has:
– Demonstrated ability to troubleshoot difficult technical issues
– Working knowledge of the components in a web applications stack
– Good experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
– Good experience with relational databases (e.g. MySQL, Oracle)
– Basic experience administering: Linux/Unix OR Microsoft Server
– Good experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
– Excellent verbal and written communication skills
– Works well in a team environment
– Strong personal commitment to quality and customer service
– Ability to understand and communicate complex technical systems
– Proven ability to maintain a professional demeanour when handling complex user issues

Preferred Skills:
– A fundamental understanding of ITSM, ITIL, or CMDB
– Bilingual/Multilingual in English/French or English/German is a plus (Not essential)

To find out more please get in touch.

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